How is your customer retention?

Take a quick quiz to find out:

How it works

1

Take the assessment
A couple minutes in exchange for a bunch of new ideas.

2

Get your results
We’ll analyze your answers and provide a little direction.

1

Take the assessment
A couple minutes in exchange for a bunch of new ideas.

2

Get your results
We’ll analyze your answers and provide a little direction.

Recent studies show acquiring new customers can cost
five to 25 times more
than retaining them, but keeping customers happy long-term is never easy. You’ve got to constantly renew your brand and offerings and measure whether what you’re doing resonates.

Not so simple, eh?

…Or maybe it is.

Take our quick assessment to see how you’re doing and whether there are new ways you can fine-tune your marketing to keep them coming back.

How old is your business?

Not open yet

0-2 years

3-5 years

6+ years old

What is your monthly revenue range?

Less than $5,000

$5,001 - $10,000

$10,001 - $15,000

$15,001 - $20,000

$20,001 - $40,000

$40,001 - $100,000

$100,001 +

What is your average monthly marketing budget?

Less than $500

$500 - $1,500

More than $1,500

What percentage of your first visits return to become long-term members or clients year over year?

Don’t know

0%-32%

33%+

Do you have a focused retention strategy for at-risk or lost customers? (Win-back emails, loyalty rewards, etc)

No

No

No

Yes

We have a
full retail area

We have a
full retail area

How confident are you in your sales and pricing strategy?

Not very

Somewhat

Totally

Do you have a process for following up with new customers?

No

We follow-up sometimes

Yes, we have a plan in place for each new customer/visitor

Do you currently use business management software?

No

Yes, I use Mindbody software

Yes, I use another software

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